Refund Policy

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at healthycolon(at)thecolonvitamin(dot)com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at healthycolon(at)thecolonvitamin(dot)com and send your item to:
SynerGI, Inc.
2186 Geary Blvd, Suite 320
San Francisco California, 94115
USA

Shipping
To return your product, you should mail your product to:
SynerGI, Inc.
2186 Geary Blvd, Suite 320
San Francisco California, 94115
USA

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, you will be compensated for the cost you incurred to ship the product back to our company.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.